Tier II/III Support

Functions:

• Manage incidents and requirements received in the incident management tool, respecting the procedures (registrations, closures, referral and follow-up).
• Escalate and manage incidents to developers in the event of additional support needs, providing the assistance and support that is required.
• Resolve incidents in client software
• Development of automated tasks (Scripts) that allow solving incidents or obtaining information required by the client
• Document the work carried out: record the actions, incidents and solutions implemented

• Immediate incorporation under dependency relationship
• Medical coverage for you and your family group
• Training in recognized educational institutions
• 1 additional week of vacation
• Free birthday day
• Excellent work environment and the possibility of belonging to a Great
• Human Group that we FK{techers} make
• 3 days FK{free}