Job description
Mission of the position:
- Ensure customer assistance in solving problems of the application assigned to each team member
Functions:
- Manage incidents and requirements received in the incident management tool, respecting the procedures (registrations, closures, referral and follow-up).
- Escalate and manage incidents to developers in the event of additional support needs, providing the assistance and support that is required.
- Resolve incidents in the client's software.
- Development of automated tasks (Scripts) that allow resolving incidents or obtaining information required by the client.
- Ensure the work carried out as a team, ensuring the documentation, leaving a record of the actions, incidents and solutions implemented
We offer
- Immediate incorporation under dependency relationship
- Medical coverage for you and your family group
- Training in recognized educational institutions
- 1 additional week of vacation
- Free birthday day
- Excellent work environment and the possibility of belonging to a Great
- Human Group that we FK{techers} make
- 3 days FK{free}
If you are passionate about the IT world
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