Tier II-III Support Team Lead

• Manage incidents and requirements received in the incident management tool, respecting procedures (registrations, closures, referral and monitoring).
• Escalate and manage incidents to developers in the event of additional support needs, providing the assistance and support that is required.
• Resolve incidents in the client's software.
• Development of automated tasks (Scripts) that allow resolving incidents or obtaining information required by the client.
• Ensure the work carried out as a team, ensuring documentation, leaving a record of the actions, incidents and solutions implemented.

Technical requirements: SQL, Elastic Search (log analysis), Prometheus, Grafana.

Immediate incorporation under dependency relationship

Medical coverage for you and your family group

Training in recognized educational institutions

1 additional week of vacation

Free birthday day

3 days FK{free}